Using Your Website

  1. How to I connect to my website?
  2. How do I set up forms on my website?
  3. How much space do I have?
  4. May I get more space?
  5. Can I put audio and video files on my website?
  6. What homepage names can I use on my website?
  7. Where can I find help to create my website? Training?
  8. I just received a new website but my log-in atempts keep getting rejected. What's wrong?
  9. I have completed the Service Guidelines form but still cannot connect via WebDAV. I am using Windows XP.
  10. I have completed the Service Guidelines form, but still cannot connect via WebDAV. I am using another operating system.
  11. I have completed the TOS form, am logging in correctly, and still cannot connect via WebDAV on Windows.
  12. Why doesn't the server support standard FTP?
  13. Why am I seeing "403 - Forbidden: Access is denied" when I view my web site?

 

  1. How do I connect to my website?

    The YCCD Web Hosting Server supports several connection technologies, including WebDAV, FTPES, OmniUpdate, WordPress, and the browser based Website Manager. For detailed information on connecting to the hosting server using any of these technologies, please view the tutorials on the Help & Howto's page at http://sites.yosemite.edu/help
  2. How do I set up forms on my website?

    Unlike earlier generations of hosting server that supported form development through FrontPage, the current generation of hosting servers do not have any native technologies that permit direct form creation. Non-technical webmasters are advised to review the Forms feature of the online Google Doc's service at http://www.google.com/google-d-s/forms. This free service will allow you to create data collection forms with minimal training and at no cost.

    More technical users may create forms using a number of server-side technologies including .Net, ASP, or PHP  to generate forms on their own. We do not support Cold Fusion or PERL CGI. For advanced web application development, please inquire to the HelpDesk, your dean, or division leadership about submitting a PPC to have IT develop an application for you.

    Please remember that YCCD Web Hosting Servers are developed as web publishing resources, and should not be considered data-safe. Confidential or legally protected student information should never be stored on this server.
  3. How much space do I have?

    Web sites on the YCCD Web Hosting Server are initially deployed with an enforced 150MB of disk space limit. Historically, the average size of a web site at YCCD has been approximately 50 megabytes, so this space should be sufficient for most employees.
  4. May I have more space?

    Historically, the average size of a web site at YCCD has been approximately 50 megabytes. This 150 MB limit may be increased on request. If you would like to increase your disk usage, please send an email to webmaster@yosemite.edu with your site name and a basic explanation of the type of site you are attempting to develop and the amount of space you will need. If the site and usage of the new site, and your existing sites, are in compliance with the YCCD Web Hosting Service Guidelines, the requested space will be added to your account.

    If you anticipate that your website will exceed 10 gigabytes in size, please contact YCCD IT to arrange alternate hosting services. The YCCD Web Hosting Servers are intended for use by YCCD employees as a general use publishing resource. If you anticipate that your site will be storing an extremely large amount of data or will be viewed by an unusually large number of visitors, we offer other publishing resources that will better fit your high performance needs.
  5. Can I put audio and video files on my web site?

    Your YCCD Web Hosting Account will allow you to upload and store any type of file, though we strongly discourage the use of these services for media file publishing. This server does not support streaming, and any posted media files will need to be fully downloaded by the viewer before they will play.

    YCCD will not provision additional space to web hosting accounts if they are found to contain a significant number of media files.

    YCCD offers media hosting services on other servers which are not burdened by these limitations. If you anticipate the need to store a large number of media files, please contact the web support person on your campus or the YCCD HelpDesk to obtain additional information on media hosting options.
  6. What homepage names can I use on my website?

    A complete list of operational homepage names may be found here: http://sites.yosemite.edu/help/help-homepagenams.htm
  7. Where can I find help to create my website? Training?

    For site development assistance and training, please contact the web support personnel on your campus. If you are unfamiliar with your campuses web support staff, please contact the YCCD HelpDesk for assistance. The HelpDesk can route you to the appropriate support resources for your campus and area.
  8. I just received a new web site, but my log-in attempts keep getting rejected. What is wrong?

    If your website was created by another person and you have never before connected to this web hosting server, you will need to complete and submit the YCCD Web Hosting Service Guidelines form before the server will permit you to connect. After submitting the form, you will have access to your website(s) within four minutes.

    The form can be found online at https://sites.yosemite.edu/tos
  9. I have completed the TOS form, but still cannot connect via WebDAV, I am using Windows XP.

    Windows XP was originally released with a version of WebDAV that is incompatible with the official specification. Many XP based computers (more than a third) have not been patched properly to fix this compatibility problem. Please verify that all Windows Updates have been applied to your computer.

    Because of a complex technical "glitch" with the patching process, a number of older XP computers will remain unable to use WebDAV, even after patching. Please review the "Connecting to WebDAV using Windows XP tutorial on the Help & How-to's page. If your computer is fully patched, and you cannot connect while following the steps in that tutorial, it is probable that your computer is afflicted by the patching error and will be unable to use WebDAV. We suggest that you instead use FTP services to update your website.
  10. I have completed the TOS form, but cannot connect via WebDAV. I am using another operating system.

    Please ensure that you are preceding your login username with a lower case "yccd\". For example, if your name were John Smith, and your YCCD network login name were 'smithj', you would enter 'yccd\smithj' as your username. Remember to log in using your YCCD network user ID, the same credentials used to access district email or desktop computing resources. Please do not log in using your Datatel ID.
  11. I have completed the TOS form, am logging in correctly, and still cannot connect via WebDAV on Windows.

    Some Windows Vista and 7 computers experience a bizarre bug in which access credentials are declined if they are typed in quickly. We believe this to be an operating system bug relating to the encryption of your information as you type. To resolve this, please enter your username and password slowly.

    If you still cannot connect, please contact the web support personnel on your campus, or the YCCD Technology HelpDesk.
  12. Why doesn't the server support "regular" FTP?

    FTP is among the oldest methods to move files across the web, and it predates modern security standards and YCCD information security requirements. With traditional FTP, your YCCD network username and password are transmitted across the Internet in clear text, and are susceptible to eavesdropping by malicious third parties. An FTP login attempt over an unsecured wireless network, for example, would result in your password becoming visible to anyone within wireless range.

    YCCD has implemented the latest version of the FTP standard, known as FTPES or "FTP over Explicit SSL/TLS". This is technology ensures that your information is secures against outside eavesdropping. FTP applications which do not support FTPES will be unable to connect.
  13. Why am I seeing "403 Forbidden: Access Denied" when I view my web site?

    All web sites must contain a homepage using a name from the list of approved homepage names here: http://sites.yosemite.edu/help/help-homepagenams.htm. Your homepage is your "welcome" page, and should be the front door to your websites navigational features.

    If your web site is new and you have not yet uploaded a homepage, if you have deleted your homepage, or if the homepage has been named incoorrectly, the server will block viewers from seeing your website until thet specify the exact filename they wish to view or download. This is a security measure to protect the privacy of your data.