Frequently Asked Questions

Quick answers to the most commonly asked web hosting questions. Please make sure you read the Help & How-to's page for additional assistance! Have a question that isn't answered here? Send your question to for inclusion, or contact the HelpDesk at extension 7800 for an even faster answer.

Scroll through the questions below, or choose a category.

General Questions | Website Setup | Using Your Website | Site Management & Tools | OU Campus | FrontPage

General Questions

  1. What is the replacement for FrontPage?
  2. Is this server secure?
  3. Is this server reliable?
  4. Can I get a redirect from my old site to this server?
  5. I can't install software on my computer. Can I have a website?
  6. I am a retiree and have a website on another server. Can I move it here?
  7. I run a student organization on campus. Can I host it here?
  8. I am a student. Can I have a website?
  9. What is a blog? An "OUCampus"?
  10. Can I place personal items on my website?
  11. What website editing programs can I use?
  12. Why do I need to move my website from Virtual?
  13. Why do I need to agree to the Hosting Service Guidelines?

Website Setup

  1. May I use a custom domain name?
  2. How do the standard host names work?
  3. How do I request a website?
  4. May I use a database?
  5. Can I continue to operate my website after retirement?
  6. What is my username and password?
  7. Can I give a student worker or outside developer access to my website?
  8. How many websites can I have?
  9. May I move a web site from an older web server to this server?

Using Your Website

  1. How to I connect to my website?
  2. How do I set up forms on my website?
  3. How much space do I have?
  4. May I get more space?
  5. Can I put audio and video files on my website?
  6. What homepage names can I use on my website?
  7. Where can I find help to create my website? Training?
  8. I just received a new website but my log-in atempts keep getting rejected. What's wrong?
  9. I have completed the Service Guidelines form but still cannot connect via WebDAV. I am using Windows XP.
  10. I have completed the Service Guidelines form, but still cannot connect via WebDAV. I am using another operating system.
  11. I have completed the TOS form, am logging in correctly, and still cannot connect via WebDAV on Windows.
  12. Why doesn't the server support standard FTP?
  13. Why am I seeing "403 - Forbidden: Access is denied" when I view my web site?

OU Campus

  1. Where can I find instructions for using OU Campus?
  2. I am suddenly locked out of my OUCampus website. I logged in before without a problem. What is happening?
  3. I selected an OUCampus template, but the pages are in black and white without style. How do I add color to my page? 
  4. Why doesn't the image uploader work in OUCampus?
  5. What browsers are supported in OUCampus?
  6. I created a home page in OU Campus, so why am I still seeing the provisional "Welcome" page?


  1. May I use FrontPage 2003 on this server?
  2. How long will FrontPage be supported?
  3. Are there any limitations on using FrontPage with this server?
  4. What should I use to manage forms?
  5. What are the FrontPage Server Extensions (FPSE)?
  6. Why are the FPSE no longer supported?

Site Management & Tools

  1. What technologies can I use on my website?
  2. How do I add more users to my website?
  3. Can I password protect my website?
  4. I received an "Abandoned Site Notification". What does this mean?